The fastest ways to reach our sales, technical support and accounting teams: open a support ticket, send an email or give us a call.
For technical issues and orders, a support ticket is the fastest route: every request is logged and followed up until it is resolved.
Atak Domain is committed to the advancement and expansion of the Internet by thoroughly investigating complaints concerning abuse and illegal activities involving its customers. The process for reporting security and abuse issues is straightforward, and all submitted complaints are addressed within a reasonable timeframe.
Please provide your name, address, telephone, email, and description of the issue, including the domain name(s) to the respective contact below:
Authorities - Law enforcement, consumer protection, quasi-governmental or other similar authorities These reports must also include organization name, the phone number to the organization’s head or regional office, address of the organization, and the jurisdiction of the organization in order to verify the validity of the organizations` authority
All reported complaints and abuses are acknowledged by email upon receipt, and our review begins within two (2) business days at the latest; reports from law enforcement and other competent authorities are reviewed within 24 hours. And the goal is to resolve any single complaint or
abuse within ten (10) business days. If more time is required to resolve an issue, our support staff will inform you of the expected time-frame for a resolution.
Authorities
reporting abuse must first have their provided credentials verified. And upon successful verification, a response will be made to the authorities by the most appropriate individual the support team.
Resolution of reported abuse by the authorities will depend on the scope and complexity of the investigation required.
Responses to reported complaints and abuses that are resolved in a satisfactory manner will be closed within 48 hours of a non-response from the complainant. If the response is not satisfactory, simply respond with additional information or detail that will allow for further investigation of the issue.