.support Domain: Moving the Help Channel to Its Own Address
The .support zone entered the root on 12 December 2013; its ICANN agreement is dated 24 October 2013 and the contracting party is Binky Moon, LLC. The word describes no single trade: technical help desks, customer service teams, fundraising and solidarity campaigns and counselling practices all share it.
The real value of the extension is separation. Keeping your commercial site at one address while the help channel lives at another stops a visitor in trouble from getting lost in your storefront, and it makes support traffic far easier to measure. No eligibility condition or paperwork applies and names go first come, first served. Check whether your brand is free on the .support domain search page.
.SUPPORT Domain at a Glance
- Registry operator Binky Moon, LLC
- Root zone entry 12 December 2013
- Eligibility None; the agreement carries an open registration commitment
- Zone size 56,331 registrations, 39,336 published (13 August 2026)
- Document Requirement No documents are required to register a .support domain
- Character Length 1 - 63 characters
- Registration Period 1 - 10 years
- Name Server Count 2 - 10 servers
.support Domain Prices — No Surprise Fees
Registration, transfer and renewal fees are listed separately. The renewal price can differ from the first-year price, so you see both up front.
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New Registration
$8.99 /year -
Transfer
$27.29 /year -
Renewal
$29.39 /year -
Restore
$114.90 -
Late Renewal
$4.97
Included With Every .support Domain
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Free DNS management
Change A, MX, TXT and CNAME records yourself from the panel — no waiting on anyone when you move a site or mailbox.
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Domain lock
While the lock is on, nobody can move your domain to another registrar without your approval.
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Domain forwarding
Point the domain at your existing site, a campaign page or a social profile — at no extra cost.
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Free WHOIS privacy
Your name, address and phone stay out of public WHOIS records, which cuts down spam and scam calls.
.support Domain Lifecycle
What happens day by day after it expires
Day 0 is the domain's expiry dateIn short: your .support domain is put on Client Hold on its expiry date, so the site and e-mail stop that same day. You can still renew during the first 20 days, but from this point a late renewal fee is added on top of the renewal price. On day 20 the registration is deleted and until day 50 only a paid restore brings it back. Nothing at all can be done in the 5 days that follow, and on day 55 the name is open to anyone. There is exactly one way never to enter this chain: keep auto-renewal on.
Domain Is Available (Available)
A .support address at this stage has not been taken yet, and it goes to whoever registers first. Check the name you have in mind — if it is free, it can be yours within minutes.
Domain Is Active (Active Period)
Once registration is complete, the domain is registered to you for the term you selected. You can renew at any point before it expires to keep it active, or switch on auto-renewal so you never have to watch the date.
Renewal Window (Client Hold)
On its expiry date your .support domain is put on Client Hold: the site and e-mail go down that day, but the registration is still yours. A single renewal within these first 20 days brings everything back exactly as it was — nothing is lost. The only difference is that a $4.97 late renewal fee is now added to the renewal price; renewing before the expiry date avoids that fee entirely.
Redemption Period (Redemption / RGP)
On day 20 the registration is deleted and the 30-day redemption period that ICANN requires of every gTLD registry begins. The name is not released to anyone during this time; only you can take it back, by paying the restore fee, until day 50. That fee is far higher than a renewal — renewing on time is always the cheaper route.
Pending Delete (Pending Delete)
Once the redemption window closes too, the domain enters its final 5 days and there is no way back. Neither renewal nor restore works here; nobody — your registrar included — can return the name to you. The registry uses this window as the last hold before the name goes back into the pool.
Open to Anyone Again (Released)
On day 55 the name .support returns to the pool and anyone can register it. Sought-after names are often gone within seconds, and there is no guaranteed way to get one back. Yet staying out of this timeline is entirely in your hands: leave auto-renewal on and the expiry date will never catch you off guard.
The timeline above is the schedule Atak Domain applies and publishes. The ICANN chart you will find elsewhere shows a renewal window of up to 45 days after expiry; ICANN's policy on expired registrations (section 2.2.1) lets registrars delete an expired domain at any time, provided they disclose their policy in advance. We apply that window as 20 days and publish it here in plain sight. Full text of the policy: ICANN Expired Registration Recovery Policy
.support Domain Specifications and Registration Rules
Registration conditions, supported features and the registry's own timelines in a single table.
.support Domain Registration
- Document Requirement No documents are required to register a .support domain
- Character Length 1 - 63 characters
- Registration Period 1 - 10 years
- Name Server Count 2 - 10 servers
.support Domain Support
- IDN Support Yes
- Transfer Support Yes
- Late Renewal Support Yes
Frequently Asked Questions About .support Domains
The questions people actually ask before registering — answered plainly.
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Both work; the difference is operational. A separate address can stay up while your main site is unreachable, because it can sit on other infrastructure with its own certificate. That separation earns its keep exactly when you cannot publish an outage notice on the homepage. A subdomain, on the other hand, costs nothing extra and is managed in one place. Run critical services on a separate address; small teams are usually fine with a subdomain.
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Yes. The agreement treats the string as a dictionary term and forbids the operator from examining an applicant's identity or purpose, so commercial, non-commercial and personal use share identical terms. Alongside help desks the zone holds fundraising campaigns, patient support groups and volunteer networks. No certificate, association record or activity approval is requested at any stage.
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As measured on 13 August 2026 the zone holds 56,331 registrations, of which 39,336 appear in the zone file, roughly seventy percent. Three names in ten have therefore never gone live. That pattern usually signals defensive registration: companies take the name yet keep the help channel under their main domain. For you the consequence is practical, short and familiar roots come up free more often than you would expect.
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The transfer follows the ordinary gTLD path: lift the lock, obtain the authorisation code, file the request with the gaining provider. The particular risk here is that a support address usually runs alongside a ticketing system and mail forwarding, so the mail records must be ready on the receiving side before the name moves. Run it from the domain transfer page and confirm with whois search.
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It is, because support pages routinely collect screenshots, invoice numbers and contact details. Browsers flag unencrypted form submission with a warning, and users hesitate at precisely the moment they are asking for help. The extension itself imposes no such requirement; this comes from browsers and data protection rules. Plan the setup from the SSL certificate page.
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